Team Leader, Customer Service at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading Bank across many emerging market nations, with its presence in over 16 different nations.

Stanbic IBTC Bank is currently recruiting to fill the below position:

Job Title:Team Leader, Customer Service

Job Location: Abuja and Lagos

Job Purpose

Under and supervise the Enquiries

Facilitate Consultants including the frontline Support teams so as to meet and surpass customer service anticipations in the  zone.

When required, to direct customers to the correct division or to transfer to  more suitable channels.

Keep a great level of integrity as well as ethical standards.

Qualification:

Should be a University Graduate (BSC) with a Minimum of second class lower degree

Experience Required

Candidate should have two to three years branch banking experience, of which should comprise experience in customer service areas.

Candidate should have one to two years experience being the leader of a team.

Knowledge:

Comprehensive  understanding of existing procedures and policies.

Outstanding  understanding of Self-Service Banking which includes  ATM’s, Internet Banking, and mobile Banking.

Broad  understanding  of Customer Service principles and ways to put them into practice.

Understanding  of products and services offered by the Bank, aas well as their systems and procedures

Understanding of the various purposes  of the diverse job roles in the branch.

Knowledge of service &  sales initiatives

Understanding of the purposes and activities of other sections and support units in the Bank.

Having capability to motivate, coach, develop as well as being a team.

How to apply:

To apply for the various locations follow the links below:

For Lagos Island Click here

For South-South Click here to apply online

For Lagos Mainland  Click here to apply online

For Northern Central Click here to apply online

For North West Click here to apply online

Apply before 27th April 2017

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