Customer Service Representative at Dangote

The Dangote Group is a diversified and fully integrated conglomerate with interests across a range of sectors in Nigeria and Africa. Current interests include Cement, Sugar, Flour, Salt, Pasta, Beverages, Noodles, Poly Products, Transportation and real estate with new initiatives in the Oil and Gas,
Telecommunication, Fertilizer and Steel sector of the economy.
Dangote Group is recruiting to fill the position below:.
Job Title: Customer Service Representative
Location: Lagos
Organization: Nascon Allied Industries Plc. (NASCON)
Employment Type: Full Time
Job Description
Manage large amounts of incoming calls, creating and maintaining customers account information
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents
Attract potential customers by answering product and service specific questions and cross-selling
Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction
Requirement:
Proficiency in one or two Nigerian languages, an advantage.
How to Apply
Interested and qualified candidates should send their CV’s and cover letters to: careers@dangote.com
Application Deadline 30th January, 2017.

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