Social Media Officer - Customer Service at PalmPay
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services. We are recruiting to fill the position below: Job Title: Social Media Officer - Customer Service Location: Ikeja, Lagos Job Title: Full-Time About the Role As a member of our Marketing Reputation Team, you will be at the frontline of customer engagement across digital platforms, ensuring that our brand maintains a trusted, positive image. You will manage high volumes of daily interactions, resolve customer inquiries, and act as the voice of the company online. This role requires a balance of empathy, professionalism, and problem-solving skills to deliver an excellent customer experience while safeguarding the company’s reputation. Key Responsibilities Customer Engagement: Respond to and manage customer inquiries daily across social media platforms including Facebook, Instagram, Twitter (X), and others. Tone & Brand Voic...