Helpdesk Officer at Eko Maintenance Limited
Eko Maintenance Limited is a rapidly growing Facility Management Company that specializes in the maintenance of high-rise building facilities with an office located in Victoria Island, Lagos. We are recruiting to fill the position below: Job Title: Helpdesk Officer Location: Victoria Isalnd, Lagos Employment Type: Full-time Job Summary We are seeking a highly motivated and experienced Helpdesk officer to join our dynamic team. The ideal candidate will be responsible for primarily technical support contact, diagnosing, resolving issues for users via phone, email, or chat, documenting incidents, escalating complex problems, and managing user accounts. Responsibilities Utilize advanced proficiency in Microsoft Office Suite to streamline administrative task and enhance operational efficiency Coordinate and prioritize activities within the helpdesk and operation department Act as a key support resource for the manager, facilitating communication through emails, letters, re...