About
Jiji is the best place to sell anything to real people. It is the biggest free online classified with an advanced security system. We provide a simple hassle-free solution to sell and buy almost anything.

About the Job
We are currently expanding and we need competent Ghanian Speaking – Call Centre Executive.

Your role is to help our customers and vendors have an easy and enjoyable experience with services. We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

Job Responsibilities

• Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales
• Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound)
• Escalating customer, client and vendor feedback and IT issues to help improve our product service offering
• A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc
• You will be responsible to maintain quality assurance standards in all calls
• Disciplined use of CRM system, forecasting and analyzing sales data.
• Regular reporting of KPI’s to management and keeping to targets
• Selling the Jiji services to clients and surpassing daily call targets
• Meeting with set KPIs and KRAs in your job

Profile

• Ability to speak the Ghanian language is a must have
• Passionate about Telesales, customer service and sales
• Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
• Excellent verbal and written communication skills
• Ability to prioritize and handle multiple tasks at any given time.
• Detail oriented, excellent collaborator and Team Player
• Aptitude in problem solving

Benefits and Perks

• A steep learning curve in an innovative industry with plenty of responsibility
• HMO
• Regular get-togethers, team building events, and TGIF
• Great work environment and fun loving with co-workers
• Access to employee loans