Customer Care Representative at Arvo Finance
Arvo Finance – A trading name of Oliver Mead investment Ltd is a fintech solution that provides fast unsecured loans with a simple application process; Arvo aims to bridge the gap between commercial banks and the underbanked Nigerians, offering inclusive consumer finance.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Lekki Phase1, Lagos
Employment Type: Full-time
Job Description
- Resolving product or service problems by clarifying customers’ complaint, determining the cause of the complaint, selecting and explaining the best solution to solve the complaint
- Following up to ensure speedy resolution of the complaint
- Identify and assess customers’ needs to achieve satisfaction and retention
- Keep record of interactions with customers; adhere to communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, or social media
- Greet customers warmly and ascertain the reason for calling and inform customers of deals and promotions
- Work with team members to ensure that proper customer service is being delivered
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Preparing product or service reports by collecting and analyzing customer information
- Manage large amounts of incoming and outbound calls
Requirements
- Candidates should possess a Bachelor’s Degree qualification with 1 – 3 years work experience.
Salary
N40,000 – N50,000 / month.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
Application Deadline 2nd July, 2021.
