Customer Service Officer at a Financial Management Company

Zedcrest Capital is a full service capital management firm, with core interests in fixed income securities trading, asset management and proprietary investments.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment type: Full-time
Workplace Type: Onsite

Job Summary

  • Zedvance Finance Limited is looking for a Customer Service Officer to join their team.
  • The Customer Service Officer will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction.
  • The ideal candidate should have excellent communication and interpersonal skills, be able to work in a fast-paced environment and be customer-focused. 

Job Responsibilities

  • Responding to customer inquiries via phone, email, and social media platforms. 
  • Providing accurate and timely information to customers regarding their accounts, products, and services. 
  • Collaborating with other departments to ensure timely resolution of customer issues. 
  • Staying up-to-date with product and service knowledge in order to provide accurate information to customers. 
  • Assisting in the development and implementation of customer service policies and procedures. 
  • Resolving customer complaints and concerns in a timely and professional manner. 
  • Maintaining a high level of customer satisfaction through effective communication and problem-solving. 
  • Escalating complex issues to the appropriate department for resolution. 
  • Maintaining accurate records of customer interactions and transactions. 
  • Performing other duties as assigned. 

Qualifications and Requirements

  • Bachelor’s Degree in any relevant field. 
  • Minimum of 2 years of customer service experience. 
  • Familiarity with CRM systems and Microsoft Office suite. 
  • Strong attention to detail and accuracy. 
  • Ability to work independently and as part of a team. 
  • Good time management skills and ability to prioritize tasks. 
  • Excellent communication and interpersonal skills. 
  • Strong problem-solving and decision-making abilities. 
  • Ability to work in a fast-paced environment and multitask. 
  • Knowledge of customer service principles and practices. 

How to Apply
Interested and qualified candidates should:
Click here to apply

Closing date: Not specified