Customer Services Representative

ORÍKÌ Group comprises of a multi-channel spa, farm to skin retail product company and awholesale & amenityproduct line for spa’s, hotels, and airlines.

We are recruiting to fill the position below:

Job Title: Customer Services Representative

Location: Lagos
Employment Type: Full-time

Responsibilities
Operations:

  • Provide excellent customer service
  • Adherence to appointments in a timely manner by monitoring the timing of appointments
  • Welcome clients in a warm, friendly way, and sincerely thanking them upon their departure
  • Advising clients on our products and services, also suggesting effective solutions where applicable
  • Attends and participates in all general and team meetings
  • When asked, evaluates potential new team members for various
  • positions and assists new team members
  • Adheres to work schedule and has good work ethics and is a team player and assists others whenever needed.
  • Practices the highest standard of sanitation, neatness, and visual presentation
  • Engaging and talking to clients, where permitted, on topics related to their interests
  • Maintaining product awareness for the promotion and selling of ORIKI Products

Spa Management:

  • Completes daily check list of cleaning obligations and abides by the standard laws and regulations regarding sanitation, cleanliness, and safety.
  • Ensure all lights and devices are switched off at the end of business daily
  • Ensure all doors are properly locked at the end of business daily
  • Ensure equipment and devices used at the front desk are properly cared for

Appearance:

  • Adhere to a high professional image standard such as dress code (uniforms should always be clean and ironed), hair do, language, and lifestyle.
  • Ensure your personal hygiene is top-notch, make use of deodorants, breath refresher and mild perfumes.

Education/ Professional Qualifications

  • B.Sc Degree in English or any related field
  • Specialized skills and knowledge of customer service and guest retention practices
  • Professional certification is an added advantage
  • Must possess 2 – 3 years work experience as a customer service representative
  • Integrity and highly confidential
  • Good organizational skills and follow-through
  • Able to multi-task and improvise at the spur of the moment
  • Energetic, able to work in a fast-paced environment
  • Good with time management
  • Good sense of humour
  • Self-motivated and positive
  • Able to work well under pressure
  • Must be tech-savvy and know how to use Microsoft Office and other computer software
  • Outstanding communication skills, both verbal and written
  • Ability to preserve confidentiality of the customer
  • Critical thinking and Problem-solving skills
  • Warm and friendly manners, accompanied with exceptional people skills
  • Excellent organisational and multitasking abilities
  • Guest service oriented
  • Enjoys team environment and interaction with co-workers
  • Innovation

How to Apply
Interested and qualified candidates should send their Resume to: jointheteam@orikigroup.com using the Position as the subject of the email