Customer Service Representative at Orient Global Manufacturing Limited

hiring
September 28, 2021 0 Comments

Orient Global Manufacturing Limited – Our company is mainly into Agriculture & Farms, Chemical Dealers, Chemicals and offering Caustic Soda, Corn Starch.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Female)
Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Providing feedback on the efficiency of the customer service process.
  • Multi-task, prioritize, and manage time effectively
  • The use of CRM systems and practices
  • Ensure customer satisfaction and provide professional customer support.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.

Requirements

  • B.Sc in any discipline is required.
  • 2-4 years relevant experience as a customer service representative
  • Must be a Female
  • Ability to stay calm when customers are stressed or upset.
  • Strong phone contact handling skills and active listening
  • Applicants should not be more than 25-30years
  • Must be fluent in English

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using Job Title as the subject of he email

 

Application Deadline 30th October, 2021.

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