Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.
We are recruiting to fill the position below:
Job Title: Internal Sales Representative
Locations: Lagos and Rivers
Employment Type: Full Time
Job Description
- Develop and rebuild relationship (Customer Relationship Management – CRM) with designated customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.
Responsibilities
- Inform customers by phone about any new dealer program.
- Contact customers to present MANTRAC parts and services and answer all technical and commercial inquiries.
- Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (MANPRO).
- Ensure there are no overdue debt on customers’ parts and service account.
- Keep good control of customer list and keep updating customer profiles and population in MANCRM, PTOS or any existing dealer marketing information system.
- Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager.
- Participate in quotations preparation, terms of payment for his supervisor or manager’s review and approval.
- Present relevant technical publications as appropriate, to customers and explain benefits / advantages of CATERPILLAR genuine parts versus non genuine and MANTRAC services versus local mechanics.
- Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action.
- Assist with the solution and resolution of customer complaints / problems with MANTRAC.
- Perform any other related duties as required by product support sales management.
Requirements
- B.Sc in Engineering or equivalent.
- Excellent leadership skills and ability to take initiative.
- Good analytical and computer skills.
- Having good selling skills is an advantage.
- At least 3 years experience in the industry (sales, marketing & technical experience).
- Good written and spoken English.
- Great interpersonal and communication skills.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 12th August, 2024.