Apex Network is a Financial servicing firm, where anyone anywhere can easily and securely transact Bitcoin, which is the future of Money and a catalyst for creating and open financial system in Africa and the World.
We are recruiting to fill the position below:
Job Title: Customer Relationship Executive
Location: Lagos
Position type: Full-Time
About the job
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
What You Will Do
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
What You Should Have
- High school diploma, general education degree, or equivalent.
- Self starter and Keen to details
- Experience working with customer support.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- excellent english written and speaking skills
How to Apply
Interested and qualified candidates should:
Click here to apply
Closing date: Not specified