Customer Support Operations Agent at Bolt
With over 3 million riders and drivers in Lagos, Abuja, Ibadan, and Port Harcourt, Bolt is more than a ride-hailing app — we’re the heartbeat of urban mobility. Every day we move families to school, food to tables, and dreams to reality. Behind every 4.8-star trip is a world-class support team that turns frustration into smiles in minutes. We’re growing fast, and we need sharp, empathetic problem-solvers to join our Lagos support squad as Customer Support Operations Agents . Your Superpower? Solving Real Problems, Fast. No scripts. No robots. Just you, your brain, and the mission to make every rider and driver feel heard. You’ll be doing real work from day one: Jump into chats, calls, and emails to fix trip issues, payment glitches, safety concerns, and everything in between. Calm angry drivers, reassure anxious riders, and turn negative experiences into loyal fans. Spot patterns, flag bugs to product teams, and suggest fixes that stop the same issue from happening 1,000 ...