Call Centre Representative at Tribest

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 Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions. With a team that diverse, we are setting new standards of performance and raising the bar in excellent service delivery.

We are recruiting to fill the position below:

Job Title: Call Centre Representative

Location: Lagos Island, VI - Lagos
Employment Type: Full-time

Job Summary

  • The Call Centre Representative will serve as the first point of contact for customers, handling inquiries, complaints, and service requests with professionalism and efficiency.
  • This role requires excellent communication skills and a deep understanding of customer service principles to ensure a positive experience for every caller.

Key Responsibilities
Customer Interaction:

  • Handle a high volume of inbound and outbound calls in a timely manner.
  • Answer customer questions, provide information, and resolve issues with a focus on first-call resolution.
  • Escalate complex problems to the appropriate department or team lead when necessary.
  • Maintain a polite, empathetic, and professional tone at all times.

Product and Service Knowledge:

  • Maintain a comprehensive understanding of the company's products, services, and policies.
  • Continuously update knowledge to stay informed of any changes or new offerings.
  • Proactively identify customer needs and suggest appropriate products or services.

Data Management and Reporting:

  • Accurately document all customer interactions, including details of inquiries, comments, and complaints.
  • Update customer information and records in the company database.
  • Generate and submit daily or weekly reports on call volume, service issues, and customer feedback.

Qualifications and Requirements

  • A minimum of a higher national diploma or its equivalent is required.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using call centre software and CRM systems.
  • Ability to multitask and perform well under pressure in a fast-paced environment.
  • Proven experience in a call centre or a customer service role is highly preferred.
  • Excellent verbal and written communication skills.

Salary
N180,000 - N200,000 Monthly.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 24th November, 2025.

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