IT Support Assistant at eHealth4everyone

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 eHealth4everyone is a Nigerian digital health organization committed to improving the quality of healthcare delivery across Africa through technology and data-driven solutions. Our mission is to save lives by making reliable digital health tools accessible, because we believe that health is a right—and high-quality digital health systems should not be reserved for a privileged few.

We are currently recruiting for the position below:

Job Title: IT Support Assistant

Location: Abuja (FCT)

Job Description

We seek a skilled IT Support Assistant to help maintain our technology environment. The ideal candidate will assist with diagnosing, resolving, and preventing software, hardware, connectivity, and system-related issues. This individual will handle system setups, perform installations and upgrades, provide user support remotely and in person, and ensure smooth IT operations across the organization.

Key Responsibilities

  • Provide timely support to users and respond to system-related requests and emergencies.

  • Monitor computers and network systems to identify errors, faults, or performance issues.

  • Install, configure, update, and maintain software applications and operating systems (e.g., antivirus, MS Office).

  • Set up and repair IT hardware such as laptops, printers, servers, and other peripherals.

  • Troubleshoot and resolve software, hardware, and internet connectivity problems across platforms (chat, phone, or onsite).

  • Collaborate with third-party vendors and service providers on IT asset repairs and maintenance.

  • Generate diagnostic reports, update logs, and recommend effective solutions based on assessment findings.

  • Train staff on proper handling, operation, and maintenance of computer systems.

  • Stay updated on emerging technologies, tools, protocols, and troubleshooting techniques.

  • Maintain and manage office network connectivity, including adding/removing users, tracking downtime, and escalating issues with service providers when necessary.

  • Deploy scalable and cost-efficient software solutions for internal use.

Required Qualifications & Skills

  • Bachelor’s Degree in Computer Science, Information Science, Mathematics, or a closely related field.

  • Minimum of 3 years’ experience in an IT support or similar technical role.

  • Proficiency in hardware troubleshooting (laptops, printers, etc.)

  • Solid skills in software diagnostics and support.

  • Experience with Raspberry Pi administration and maintenance.

  • Office 365 management experience.

  • Strong knowledge of Windows Server administration and Active Directory.

  • Network management and troubleshooting capability.

  • Understanding of requirements for various applications and enterprise software.

How to Apply

Qualified and interested candidates should click the link below to apply.

👉 Apply Here

Application Deadline: 31st December, 2025

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