Customer Service Executive (CSE) at United Nigeria Airlines

-

 United Nigeria Airlines Company Ltd is a wholly Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the registered tradename; United Nigeria.

Customer Service Executive (CSE)

Location: Ekiti, Ebonyi. Kwara, Ondo

Job Summary

  • The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services.
  • The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd.

Duties / Responsibilities

  • Ensures Tickets are not sold on credit
  • Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
  • For all Ticket purchases – all payments must be in cash or credit cards before ticket is issued
  • Ensures update with relevant information regarding flight schedules, Flight timing and fares
  • Ensures all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of duty
  • Ensures receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisor
  • Ensures daily flight program is readily available
  • Ensures check-in, sales, boarding of passengers are carried out according to United Nigeria SOP
  • Ensures sales, excess baggage charge reconciliation at the end of daily’s operations
  • Ensures intending passengers hold valid ticket before check-in and boarding.
  • Ensures valid identification before check-in
  • Generates passenger manifest and make sure it goes with the flight
  • Attends to any other duty assigned by the supervisor

Experience & Qualifications

  • HND or B.Sc in any discipline
  • A higher degree will be an added advantage.
  • A minimum of one (1) year experience in relevant field.
  • Must be able to work late hours and multi task.

Required Skills:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to develop working partnerships with all staff in airlines at the airport
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Must be smart enough to take critical decisions within a very short time limit
  • Proficient with Microsoft Office Suite or related software.
Interested and qualified candidates should submit their Resume and Cover Letter detailing their relevant experience, Location and qualifications to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.

Comments

Post a Comment

Popular posts from this blog

Access Bank Plc Graduate Trainee Program 2025

-
  Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom, and in all major cities in Nigeria. Also referred to as Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism. Applications are invited for: Job Title:  Trainee Program Location:  Lagos Job type: Full-time Description Bet on the development of young Angolan talents, through a strategic initiative that aims to identify, train and train recent graduates with high potential to assume, in the future, leadership positions in the financial sector. The Access Bank Angola’s Recent Graduates program is a strategic initiative that aims to identify, train and empower young Angolan talents with high potential to take on leadership positions in the future. This program offers participants a unique and transformative experience with international training, multicultural exhibition and specialized accompaniment in Engli...
Read more

Customer Service Officer (Call Center) at MacTay Consulting

-
  MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses. We are recruiting to fill the position below: Job Title:  Customer Service Officer (Call Center) Location:  Lagos Employment Type: Full-time Job Brief As a Customer Service Officers (Call Center) you will be required to provide excellent customer service to the company's subscribers by answering inquiries, resolving complaints, offering product information, and assisting with account management through phone calls, emails, or live chat, while adhering to company's standards and achieving set performance metrics like call resolution rates and customer satisfaction levels.     Responsibilities Answering customer calls r...
Read more

Customer Service Officer at Optimus Bank

-
  Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally. We are recruiting to fill the position below: Job Title:  Customer Service Officer Location:  Jigawa Job Type: Full-time Responsibilities  Ensure effective and timely service delivery to customers at all customer service unit. Ensure efficient Turn Around Time (TAT)in line with service level agreements. Ensure timely and error free processing. Ensure Zero Fraud Tolerance and Regulatory Infraction Effective Cost Management to ensure that Customer Service sub-units are efficient. Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.) Drive digital adoption in the branch. Maintain and update customer files Ensure timely execution of end-of-day procedures including reports. Ensure effect...
Read more