Customer Service Officer at Optimus Bank

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 Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Jigawa
Job Type: Full-time

Responsibilities 

  • Ensure effective and timely service delivery to customers at all customer service unit.
  • Ensure efficient Turn Around Time (TAT)in line with service level agreements.
  • Ensure timely and error free processing.
  • Ensure Zero Fraud Tolerance and Regulatory Infraction
  • Effective Cost Management to ensure that Customer Service sub-units are efficient.
  • Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
  • Drive digital adoption in the branch.
  • Maintain and update customer files
  • Ensure timely execution of end-of-day procedures including reports.
  • Ensure effective utilization- of-physical assets at the Customer Service Unit
  • Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.

Requirements
Education/Qualification

  • A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

  • Minimum of 2 years’ banking experience in Customer Service.

How to Apply
Interested and qualified candidates should:
Click here to apply

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