Food & Beverage Supervisor at Skye Properties

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Skye Properties is a hospitality company with unique boutique hotels.

We are recruiting to fill the position below:

Job Title: Food & Beverage Supervisor

Location: Port Harcourt, Rivers
Employment Type: Full-time
Reports to: Operations Manager
Company: Skye Properties Limited (Dagsville & Gordonsville by Escape)

Job Overview

  • The Food and Beverage Supervisor is responsible for overseeing the daily operations of the hotel's food and beverage outlets, ensuring excellent service, quality standards, and guest satisfaction.
  • This role involves supervising and coordinating the activities of the service staff, maintaining inventory and supplies, and ensuring compliance with hygiene and safety regulations.
  • The Food and Beverage Supervisor plays a key role in driving customer service excellence and maintaining the hotel’s unique dining experience.

Key Responsibilities
Service and Operations Management:
Daily Operations:

  • Supervise the day-to-day operations of the restaurant, bar, room service, and any special events or banquets.
  • Ensure smooth service delivery by coordinating with kitchen staff, bartenders, and service teams.
  • Oversee guest service, ensuring all guests are satisfied with their dining experience.

Guest Relations:

  • Engage with guests to ensure they have an exceptional dining experience, addressing any issues or special requests.
  • Handle guest complaints professionally, resolving issues promptly to enhance guest satisfaction.

Quality Control:

  • Maintain high-quality standards in service, food presentation, and cleanliness.
  • Regularly inspect food and beverage areas for cleanliness, ensuring compliance with hygiene and safety standards.

Inventory and Cost Control
Inventory Management:

  • Monitor food, beverage, and supply inventories, ensuring that stock levels are maintained.
  • Coordinate with the purchasing department to order supplies as needed, while minimizing wastage.

Cost Control:

  • Assist in monitoring and controlling food and beverage costs, including labor and supplies, to maximize profitability.
  • Ensure accurate billing, tab handling, and payment processing for all food and beverage transactions.

Team Leadership and Development
Staff Supervision:

  • Supervise food and beverage staff, including servers, bartenders, and hosts, to ensure they adhere to the hotel's service standards.
  • Assign daily tasks and schedules, ensuring efficient staffing levels based on occupancy and bookings.
  • Oversee the performance of staff, providing guidance, support, and training as needed.

Training & Development:

  • Conduct training sessions for new and existing staff on food service, guest interactions, and beverage knowledge.
  • Develop staff skills in upselling techniques, product knowledge, and customer service to drive revenue and guest satisfaction.

Performance Management:

  • Monitor staff performance and provide feedback for continuous improvement.
  • Assist in conducting performance reviews and addressing any employee performance issues.

Compliance and Health & Safety
Health & Safety Standards:

  • Ensure that all food and beverage areas comply with local health, safety, and sanitation regulations.
  • Oversee proper food handling practices and cleanliness of food and beverage service areas.

Licensing & Regulations:

  • Ensure compliance with liquor licensing laws, including age verification and responsible service of alcohol.
  • Keep up to date with relevant industry regulations and hotel policies to ensure all operations adhere to legal requirements.

Customer Service Excellence
Upselling & Guest Engagement:

  • Actively promote food and beverage specials, menu items, and events to guests.
  • Implement upselling strategies and encourage the team to maximize guest spend and improve revenue.

Service Innovation:

  • Recommend new ideas to enhance the guest dining experience, including special promotions, theme nights, or menu improvements.
  • Regularly review guest feedback and collaborate with the food and beverage manager to continuously improve the service offering.

Event and Banquet Management
Event Coordination:

  • Assist in the planning and execution of special events, private dining experiences, and banquets.
  • Coordinate with the kitchen, sales, and event planning teams to ensure smooth operations for any food and beverage-related functions.

Setup & Breakdown:

  • Oversee the setup and breakdown of dining areas for events, ensuring all requirements are met to deliver a seamless guest experience.

Qualifications

  • Interested candidates should possess relevant qualifications with 3 years work experience.

 

How to Apply
Interested and qualified candidates should send their CV to: info@hopservicesltd.com using the Job Title as the subject of the mail

Application Deadline 25th August, 2025.

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