Help Desk Officer at International Facilities Services (IFS) Group

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 International Facilities Services (IFS) Group is a Cleaning and Facility Management company. We are a leading international facility management services group providing maintenance, industrial cleaning, trading & consultancy, & healthcare support services.

We are recruiting to fill the position below:

Job Title: Help Desk Officer

Location: Gbagada, Lagos
Employment Type: Full-time

Summary

  • We require competent Help Desk Officers to support the growth of companies within the IFS group by providing comprehensive customer services that support the achievemento f corporate objectives.
  • We’re looking for a proactive, tech-savvy intern to support our CMMS Help Desk team.
  • This role involves frontline customer engagement, ticket logging, issue tracking, and basic troubleshooting to ensure seamless system support and user satisfaction.

Key Responsibilities

  • Log, classify, and resolve basic tickets; escalate complex issues
  • Document user interactions, update FAQs, and support reporting
  • Assist with training, onboarding, and general team support.
  • Communicate ticket updates and resolution timelines to users
  • Monitor and follow up on pending tickets to ensure timely closure

Ideal Candidate

  • Recent graduate or NYSC member in Business, Communications, IT, or related field
  • Organized, empathetic, and eager to learn
  • Comfortable with Microsoft Office and ticketing tools.
  • 1-2 years experience in customer service or help desk preferred
  • Excellent verbal and written communication

Salary
N150,000 - N200,000 monthly.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 6th September, 2025.

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