Provisioning & Billing Executive at Airtel Nigeria

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Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Provisioning & Billing Executive

Job Identification: 571
Location: Lagos
Job Type: Full-time

Job Description

  • We are seeking a highly organized and detailed oriented Provisioning & Billing Executive to join our team.
  • The successful candidate will be responsible for seamless provisioning across prepaid, postpaid, MNP, enterprise services and dealer relationship management.
  • Additionally, he/she will monitor and optimize the back-office operations to achieve productivity and service level targets.

Responsibilities
Prepaid & postpaid Provisioning:

  • Ensure resolution of provisioning request within SLA
  • Resolution of escalated provisioning issues within TAT.
  • Whitelisting of High Value customers on Platinum Help desk.
  • CUG and other service class provisioning on Network elements.
  • Ensure that bulk provisioning process is in line with KYC compliance measures.
  • Special number request provisioning for External and Internal Customers.
  • KYC unbarring request provisioning.

MNP Provisioning:

  • Resolution of all Inter-operator MNP Issues.
  • Manage and resolve all issues arising from batch/group postpaid port-ins and escalate issues as necessary.
  • Ensure that all ported numbers (port in and port out) are on the correct profile on network systems and applications.
  • MNP documentation exchange with operators, regulators and security agencies.
  • Work with IT teams to create and ensure deployments and usage of system and capability enhancements for MNP solutions

Enterprise Service Support:

  • Monitor daily transaction done on Cloud service platform.
  • Change service type for customers after payment.
  • Liaise with IT to provision Static IP addresses on POS lines.
  • Deactivate expired subscriptions as at when due.
  • Extend subscription for cases of renewal.

Dealer Relationship Management:

  • Carry out regular Voice of Dealers to monitor system and customer harmony and to gauge competition behaviour in the market.
  • Regular field visitation to Dealer locations to ascertain ground zero realities, training and engagements.

Back Office Support:

  • Monitor back-office tickets ensuring resolution within stipulated timelines & SLA
  • Optimise back-office productivity, achieving highest optimum levels
  • Prioritize resolution of dedicated queues/LOBs
  • Monitor and audit accesses monthly to prevent abuse
  • Ensure sufficient staffing across all back-office LOBs
  • Achieve 98% SLA for back-office operations

Qualifications
Educational Qualifications:

  • First Degree for any of the Social Sciences, a masters or an MBA will be an added advantage.

Relevant Experience:

  • 5-7 years of solid customer service experience.
  • Relevant experience in provisioning, CX and back-office Operations
  • Ability to build strong working relationships, internal and external to the organization.
  • Provisioning accuracy and timeliness
  • High level of discretion
  • Supervisory skills
  • Excellent organizational communication skills, analytical, numerical, problem-solving skills and attention to detail.
  • Ability to meet deadlines.
  • Advance proficiency in Microsoft Word, Power point and Excel

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 29th August, 2025 (11:59PM).

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