Collections Lead at Wema Bank Plc

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 Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the position below:


Job Title: Collections Lead

Location: Lagos

Job Summary

  • Lead and manage a team of collection specialists by providing direction, coaching, and fostering a positive work environment while driving strategies to improve debt recovery and efficiency.
  • Oversee performance monitoring, resolve escalated issues, ensure compliance with policies and regulations, and collaborate cross-functionally to optimize collection processes.

Job Responsibilities
Team Leadership & Management:

  • Lead, motivate, and manage a team of collection specialists to meet performance targets. 
  • Provide daily directions, supervision, and coaching on direct reports.
  • Foster a positive work environment and maintain open communication within the team.

Compliance & Policy Adherence:

  • Ensure the team adheres to company policies, procedures, and relevant regulatory requirements.
  • Maintain accurate documentation of all collection activities.

Cross-Functional Collaboration:

  • Collaborate with other departments to optimize workflows and processes related to collections. 

Collection Strategy & Performance:

  • Develop and implement strategies to improve debt recovery rates and collection efficiency.
  • Monitor and analyze key performance indicators (KPIs) and generate daily, weekly, and monthly performance reports. Oversee the daily activities of the collections desk and ensure effective task allocation.

Problem-Solving & Escalation:

  • Act as a point of contact for difficult or escalated collection issues and provide solutions or guidance.
  • Investigate and resolve complex payment-related problems and disputes.

Qualification and Experience

  • Bachelor's Degree in Banking & Finance, Business Administration or any related field.
  • 3 - 5 years of cognate experience.
  • Good communication skills
  • A commitment to excellent customer service
  • Strategic thinking and ability to analyze and solve problems quickly
  • Ability to work well with others and lead a team
  • Additional academic qualification is an added advantage.
  • Digitally Savvy
  • Superb interpersonal skills

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 23rd October, 2025.

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