Become a Customer & Operations Champion: Helpdesk Officer at Eko Maintenance

 Eko Maintenance Limited is a fast-growing leader in Facility Management, specializing in the expert maintenance and support of high-rise building facilities in Victoria Island, Lagos. We are seeking a dedicated and highly organized professional to be the central point of contact and operational support for our team.

The Opportunity: Helpdesk Officer

We are looking for a Helpdesk Officer to act as the crucial link between our clients, contractors, and internal operations. You will be responsible for ensuring seamless communication, efficient task coordination, and superior administrative execution that drives our operational efficiency.

Location: Victoria Island, Lagos Employment Type: Full-time

Your Mission: Operational Excellence and Client Support

Your primary goal is to leverage your organizational and technical expertise to streamline administrative processes, manage information flow, and support the operations manager, ensuring our service delivery meets the highest standards of quality and timeliness.

Key Responsibilities (What You Will Do)

• Administrative Streamlining: Utilize advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) to manage complex documentation, perform accurate data entry, and execute administrative duties within the operations department.

• Helpdesk Coordination: Serve as the first point of contact, efficiently coordinating and prioritizing activities within the helpdesk and operations department to manage workflow effectively.

• Communication Hub: Act as a key support resource for the Operations Manager, facilitating critical communication through the preparation of emails, formal letters, reports, and other official correspondence.

• Information Dissemination: Ensure the timely and accurate dissemination of information to clients and contractors, providing proactive updates on schedules, service requests, and maintenance-related matters.

• Process Optimization: Actively collaborate with internal teams to identify opportunities, optimize existing operational processes, and implement best practices to achieve key departmental objectives.

• Records Management: Maintain comprehensive and accurate records, reports, and documentation related to helpdesk interactions, service requests, and overall user feedback systems.

• Feedback & Improvement: Monitor and manage the follow-up and feedback system within the operations department to gather valuable insights, track progress on resolutions, and implement continuous service improvements.

What We Are Looking For

• Education: A Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.

• Experience: A minimum of 3 years of proven experience in Helpdesk coordination, technical support, or a high-level administrative role.

• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) is mandatory, along with experience using helpdesk ticketing systems.

• Core Competencies:

  • Strong Interpersonal Skills: Ability to communicate clearly and effectively with diverse internal and external stakeholders.

  • Organizational Excellence: Excellent organizational abilities with keen attention to detail and a highly proactive approach to problem-solving.

How to Apply

If you are ready to bring your organizational and technical skills to a dynamic facility management environment, we encourage you to apply.

Application Deadline: 19th December, 2025.

Interested and qualified candidates should send their CV to: recruitment2@ekomaintenance.com

Please ensure you use the exact title Job Title: Helpdesk Officer as the subject of your email.