Call Center Associate at Sproxil

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 Sproxil is a global brand protection & consumer engagement solutions provider specialized in the provision of cutting edge advanced technology to combat counterfeiting, product theft and adulterations; as well as providing a platform for consumer engagement.

We are recruiting to fill the position below:

Job Title: Call Center Associate

Location: Lagos
Position Type: Full Time

About the job

  • We are seeking a motivated and customer-focused Call Center Associate to join our team on a 3-month contract.
  • The successful candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.
  • This role requires excellent communication skills, attention to detail, and the ability to work well under pressure in a fast-paced environment.

Key Responsibilities

  • Handle inbound and outbound calls in a professional and courteous manner.
  • Respond promptly to customer inquiries and provide accurate information.
  • Support campaigns or projects that require customer engagement or feedback collection.
  • Maintain confidentiality of customer data and adhere to company policies.
  • Achieve performance metrics such as call handling time, quality, and customer satisfaction.
  • Document all customer interactions and feedback in the CRM system.
  • Escalate complex issues to the appropriate team or supervisor when necessary.
  • Follow up with customers to ensure satisfactory resolution of issues.

Requirements

  • Minimum of an O'level, OND or Bachelor’s degree in any discipline
  • Excellent verbal and written communication skills.
  • Basic computer literacy (MS Office, CRM tools, or related systems).
  • Previous experience in a customer service or call center role is an advantage but not mandatory.
  • Positive attitude, professionalism, and a commitment to excellent service delivery.
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to work in a structured environment with minimal supervision.

Compensation
Competitive and commensurate with experience.

How to Apply
Interested and qualified candidates should:
Click here to apply

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