Customer Service Representative at Union Bank of Nigeria

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 Union Bank of Nigeria ("UBN") was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients. With a robust geographical network comprising more than 300 service centres and over 950+ ATMs spread across Nigeria, we have remained committed to helping individuals, families and businesses grow for nearly a century.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Summary

  • As a Customer Service Representative, you will be the first point of contact for customers, ensuring they receive excellent service.

Duties

  • Responding to customer inquiries via phone, email, or in-person.
  • Ensuring adherence to the bank’s service standards and policies.
  • Assisting customers with product and service information, transactions, and account management.
  • Resolving complaints and issues promptly and efficiently.
  • Maintaining up-to-date records of customer interactions.

Requirements

  • Strong communication and interpersonal skills.
  • Ability to handle customer queries with patience and professionalism.
  • Previous experience in customer service is advantageous but not mandatory.
  • Relevant educational qualifications (OND/NCE/HND/B.Sc. in Banking, Finance, Business Administration, or related fields).

How to Apply
Interested and qualified candidates should send CV to: talents@unionbankng.com using the Job Title as the subject of the email

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