Support Desk Agent at Lumos Nigeria

 At Lumos Nigeria, we're revolutionizing access to clean, reliable energy across Africa. Since 2013, we've pioneered affordable solar solutions, deploying over 200,000 solar home systems to homes and businesses. Our innovative pivot in recent years has supercharged our growth, delivering robust sales and setting the stage for explosive expansion in 2024 and beyond. Headquartered in the bustling heart of Lagos, we're a force for positive change, blending cutting-edge technology with a passion for empowering communities. If you're energized by solving real-world challenges and making a tangible impact, Lumos is where your spark can ignite!

Are you a tech-savvy communicator with a knack for turning frustration into satisfaction? Ready to be the friendly voice guiding families toward brighter, battery-powered tomorrows? Lumos Nigeria is on the hunt for a dynamic Support Desk Agent to join our vibrant Community Operations team. As the frontline hero for our partners and their customers, you'll troubleshoot solar snags, deliver stellar service, and help us keep the lights on – literally!

What You'll Do: Fuel the Mission Daily

Dive into a role that's equal parts detective work, coaching, and customer cheerleading. Over the course of your day, expect to:

• Handle High-Volume Heroics: Field calls, emails, and chats from partners facing solar system hiccups, logging every detail in our CRM for seamless tracking.
• Troubleshoot with Tech Flair: Guide users through quick fixes like system resets, power tweaks, or usage tips – all while verifying setups via remote tools.
• Educate and Elevate: Conduct sales validation chats to demystify subscriptions, warranties, and energy hacks, plus spotlight our add-on services to boost satisfaction.
• Escalate Smartly: Spot when a pro intervention is needed, loop in field teams or supervisors, and chase resolutions with relentless follow-up.
• Drive Insights Forward: Whip up reports on trends and triumphs, ensuring we stay ahead of issues and true to our service SLAs.
• Champion Compliance: Safeguard customer data like a vault, all while fostering a culture of empathy and excellence.

This isn't just a job – it's your chance to blend empathy with innovation in the renewable energy arena!

Who We're Looking For: Your Superpowers

We celebrate diverse backgrounds and fresh energy. To shine in this role, bring:

• An OND, HND, or Bachelor's degree in any discipline – your curiosity trumps the certificate!
• Proven chops in customer service or tech support, especially if you've dabbled in renewables, telecom, or gadgets (but hey, we're all about potential).
• Rock-solid communication skills to connect with anyone, anywhere.
• Cool-under-pressure poise, eagle-eyed attention to detail, and a problem-solver's mindset.
• Comfort with CRM software, Microsoft Office, and basic solar savvy (we'll amp up your knowledge with training).
• Bonus: A genuine thrill for sustainable tech and helping underserved communities thrive.

Entry-level friendly – if you've got the drive, we've got the runway!

The Perks: What We Offer in Return

• Competitive salary: ₦100,000 – ₦120,000 monthly, reflecting your value from day one.
• Full-time stability in our Apapa Expressway hub, with opportunities to grow into solar superstars.
• Training galore to master our systems and sharpen your skills.
• A collaborative vibe where your ideas power our progress – plus, contribute to Africa's green revolution!

How to Apply: Your Next Step Starts Here

Seize the solar surge! Send your CV to recruitment@lumos.com.ng, using "Support Desk Agent - Apapa Expressway, Lagos" as your email subject line. We'll review applications on a rolling basis, but don't delay – the deadline is December 5, 2025.

Lumos Nigeria is committed to equal opportunities, welcoming applicants from all walks of life to build a brighter, more inclusive energy ecosystem. Ready to power up your career? Apply today and let's illuminate possibilities together – because at Lumos, every connection counts!