Banker, Personal - Delta at Stanbic IBTC Holdings PLC

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Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007.

Job Title: Banker, Personal - Delta

Location: Delta

To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.

Key Responsibilities

  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
  • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
  • Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
  • Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc)

Qualifications

  • University Degree

Experience 

  • At least 3 years' experience banking experience with a strong background in relationship management.

Behavioural Competencies:

  • Articulating Information
  • Embracing Change
  • Establishing Rapport
  • Following Procedures
  • Managing Tasks
  • Meeting Timescales
  • Producing Output
  • Seizing Opportunities
  • Showing Composure
  • Team Working
  • Upholding Standards
  • Valuing Individuals

Technical Competencies:

  • Active Listening
  • Banking Process & Procedures
  • Customer Understanding ( Consumer Banking)
  • Product and Services Knowledge
  • Product Knowledge (Consumer Banking)
  • Risk Identification
  • Telephone Caller Handling

How to apply

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