Call Center Agent at Bboxx Energy Access Nigeria Limited

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 Bboxx Energy Access Nigeria Limited is data-driven super platform, transforming lives and unlocking potential by connecting consumers and deploying innovative products across Africa.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Alausa / Ikeja, Lagos
Employment Type: Hybrid
Industry: Energy International Organization

Summary

  • We are seeking a professional and customer-focused Call Center Agent to join our Customer Service Department.
  • The ideal candidate will have 1–2 years of hands-on call center or customer support experience and a strong ability to deliver excellent service across multiple communication channels.

Key Responsibilities

  • Handle inbound and outbound customer calls in a courteous and professional manner
  • Respond to customer inquiries, complaints, and requests efficiently
  • Escalate complex issues to the appropriate team or supervisor
  • Follow established call scripts, policies, and service standards
  • Meet or exceed performance targets such as call handling time and customer satisfaction scores.
  • Provide accurate information about company products and services
  • Log customer interactions and update records on the CRM system

Requirements & Qualifications

  • OND / HND / Bachelor’s degree in any relevant field
  • Minimum of 1 – 2 years’ experience in a call center or customer service role
  • NYSC Completion/Exemption
  • Ability to remain calm and professional under pressure
  • Basic computer proficiency (Microsoft Office)
  • Willingness to work flexible shifts, including weekends if required.
  • Strong verbal and written communication skills
  • Good listening, problem-solving, and interpersonal skills

Key Competencies:

  • Customer-centric mindset
  • Attention to detail
  • Time management and multitasking
  • Team collaboration
  • Adaptability and resilience.

Salary
N120,000 - N150,000 monthly.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 9th January, 2026.

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