Customer Service Assistant at Mama Cass Restaurant

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 Mama Cass Restaurant is a restaurant that serves authentic African and International meals served with heart, in spaces that feel like home.

We are recruiting to fill the position below:

Job Title: Customer Service Assistant

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Overview

  • In this role, you will be responsible for attending to customers, taking orders, and ensuring a pleasant dining experience through prompt service, professionalism, and product knowledge.

Key Responsibilities

  • Greet customers warmly and answer questions about menu items.
  • Take and process food and drink orders accurately.
  • Resolve customer complaints or escalate to a supervisor when needed.
  • Restock service items like napkins, cutlery, and takeaway packaging.
  • Follow health, safety, and hygiene regulations.
  • Support team members during peak hours for smooth operations.
  • Actively promote products and upsell to increase customer spend.
  • Ensure customers receive their orders correctly and promptly.
  • Handle payments using POS systems and issue receipts.
  • Maintain cleanliness of the service counter and dining area.
  • Assist with packing takeout and delivery orders neatly.

Qualifications

  • Minimum of OND or equivalent.
  • Basic computer & Mathematics knowledge is an advantage.
  • Experience: Minimum of 1 year experience in a customer service or sales-related role, preferably within food service, retail, or hospitality
  • Demonstrated ability to interact professionally with customers and drive sales through upselling or product promotion.

Core Competencies:

  • Clear communication
  • Sales and persuasion skills
  • Multitasking and time management.
  • Basic math and transaction handling
  • Attention to detail
  • Customer-focused mindset

Behavioral Traits:

  • Polite and friendly
  • Team-oriented
  • Calm and patient under pressure
  • Willing to learn
  • Neat and well-groomed appearance.

 

How to Apply
Interested and qualified candidates should send their CV to: hradmin@mamacassng.com using the job title as the subject of the mail.

Note: Shortlisted applicants will be contacted for an interview

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