Consumer Protection Assurance Officer at First Bank

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First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.

Location: Lagos

DUTIES & RESPONSIBILITIES

  • Participate in assurance reviews of products, services, customer journeys, and delivery channels.
  • Support assessments against CBN Consumer Protection Framework pillars, including:
    • Transparency and disclosure
    • Fair treatment of customers
    • Complaint handling standards
    • Data protection and privacy
    • Responsible pricing, fees, and charges
  • Assist in identifying gaps, weaknesses, and emerging consumer protection risks.
  • Perform assigned consumer protection control testing activities.
  • Assist in conducting consumer protection risk assessments across business units.
  • Validate evidence provided by business units for control effectiveness.
  • Document assurance findings clearly, including observations, root causes, and supporting evidence.
  • Maintain issue logs and track remediation actions to closure.
  • Escalate overdue or high-risk issues to the Consumer Protection Assurance Manager.
  • Support the timely preparation of all regulatory reports.
  • Maintain accurate records and evidence repositories for regulatory reviews and audits.
  • Assist in responding to regulatory information requests related to consumer protection.
  • Liaise with relevant stakeholders - Compliance, Risk, Operations, Product, and Digital teams during reviews.
  • Provide guidance to business units on basic consumer protection requirements and expectations.
  • Support implementation of agreed consumer protection improvements.
  • Participate in consumer protection training and awareness initiatives.
  • Keep up to date with regulatory developments affecting consumer protection.
  • Continuously build technical knowledge in conduct and consumer protection risk.

JOB REQUIREMENTS

Education 

  • Minimum of Bachelor’s degree in any discipline

Experience 

  • 3–5 years of experience in banking or financial services.
  • Experience with data analytics
  • Proven experience interpreting and applying CBN Consumer Protection Framework and related regulatory guidelines
How to apply


Closing date: Jan 16, 2026

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