Customer Support Officer at Atuspay

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Atuspay is a fast-growing financial technology (fintech) company focused on building secure, innovative, and user-friendly digital financial solutions across Africa. 

We provide modern payment, savings, investment, and wallet-based services designed to empower individuals, businesses, and institutions through seamless digital finance.

Location: Abuja

Atuspay is a fast-growing fintech company providing innovative digital financial solutions across Africa. We are looking to hire a Customer Support Officer who is customer-focused, proactive, and passionate about delivering excellent service.

The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a smooth user experience across all Atuspay platforms.

Key Responsibilities

Customer Support & Service

  • Respond to customer inquiries via chat, email, and phone.
  • Provide accurate information about products and services.
  • Resolve complaints and issues in a timely and professional manner.
  • Escalate complex issues to the appropriate department when necessary.

Account & Transaction Support

  • Assist customers with account-related issues.
  • Guide users on transactions, deposits, withdrawals, and platform usage.
  • Monitor and follow up on unresolved customer requests.

Documentation & Reporting

  • Maintain accurate records of customer interactions.
  • Log issues and feedback for system improvement.
  • Prepare basic support reports when required.

Customer Experience

  • Ensure customer satisfaction and retention.
  • Maintain a professional and friendly tone at all times.
  • Educate users on platform features and best practices.

How to apply

Interested and qualified candidates should forward their CV to: contact@atuspay.co using the position as subject of email.

Closing date: Jan 31, 2026

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