Virtual Banker, Africa China Banking (ACB) at Stanbic IBTC

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Job Description

  • To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
  • This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

  • B.Sc in Social Science or related field.
  • Masters and Professional certifications can be an added advantage.

Experience:

  • Mandarin speaking.
  • 1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
  • Experience in telecommunications Support.
  • Understanding of Stanbic IBTC’s products and services.
  • Conceptual and practical knowledge of credit procedures, policies, and standards
  • Computer literacy, particularly with Microsoft Word, Excel and Power Point

Additional Information

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Challenging Ideas
  • Convincing People
  • Exploring Possibilities

Technical Competencies:

  • Banking Process & Procedures
  • Customer Understanding (Consumer Banking)
  • Product Knowledge (Consumer Banking)
  • Active Listening
  • Query Resolution

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