Training Officer at Paga

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Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the position below:

Job Title: Training Officer

Location: Lagos
Employment Type: Full-time

Summary

  • The Training Officer will be responsible for designing, developing, and delivering effective training programs to onboard, upskill, and support SMEs, in understanding and optimizing the use of our services and platform.
  • The role involves close collaboration with cross-functional teams to ensure SMEs are equipped with the necessary knowledge to drive operational excellence and compliance.

Primary Responsibilities

  • Design and deliver onboarding training for new merchants covering product usage, policies, systems, and operational procedures.
  • Conduct refresher and upskilling sessions for existing merchants based on performance insights, product updates, and compliance requirements.
  • Serve as the point of contact for training-related merchant support and queries.
  • Collaborate with product, customer service, and compliance teams to ensure consistent and accurate training content.
  • Organize training schedules, logistics, and reporting in alignment with department goals.
  • Maintain accurate records of merchant training attendance, feedback, and results.
  • Continuously improve training methodologies and tools to enhance engagement and retention.
  • Develop and maintain training materials, manuals, e-learning content, and job aids tailored to different merchant types and tiers.
  • Evaluate training effectiveness through assessments, feedback surveys, and performance tracking.
  • Monitor merchant performance and identify training needs through data analysis and field feedback. 

Knowledge Skills & Requirements

  • Bachelor’s degree in Business Administration, Education, Human Resources, or related field.
  • Minimum 2–3 years of experience in training, preferably in merchant services, retail, fintech, or logistics environments.
  • Strong communication and presentation skills.
  • Experience with learning management systems (LMS), digital training tools, or e-learning platforms is a plus.

Key Competencies:

  • Experience in adult learning principles or instructional design.
  • Knowledge of merchant onboarding processes and digital payment platforms
  • Strong interpersonal/communication skills
  • Ability to multi-task and manage competing priorities
  • Good judgement and decision-making ability
  • Excellent communication skills – verbal, non-verbal and written
  • Strategic thinking skills
  • Problem solving skills.
  • Takes initiative and ownership
  • Strong ability to motivate, influence and advice people
  • Strong planning and organizational skills
  • Attention to detail

 

How to Apply
Interested and qualified candidates should:
Click here to apply

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