Duty Agent at Green Africa Airways Limited

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 Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

Job Title: Duty Agent

Locations: Owerri - Imo, Enugu and Port Harcourt - Rivers

Job Role

  • The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer
  • Answer inquiries regarding Green Africa Products
  • Educate and enlighten customer on the new and existing products of the company
  • Provide customers with travel suggestions and information sources and respond to enquiries
  • Inform customers of essential travel information, such as travel times, operating terminal etc
  • Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
  • Responsible for post-departure activities and front-line document
  • Make ticket booking, quote fare, and send to direct customers by email
  • Prepare and forward daily sales report to the gLead at every close of shift
  • Prepare customer invoices and accept payment
  • Respond to enquiries
  • Determines whether space is available on travel dates requested by customer
  • Maintain accurate records and update PNR files
  • Always seek to secure Customer Loyalty by providing exceptional service
  • Resolution of Customer problems and ensuring that customers’ needs are met adequately
  • Book reservations and issue tickets to customers if there is a requirement
  • Plan route and compute ticket cost, using schedules and computer
  • Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager.

Qualifications

  • Bachelor's Degree in any related field
  • High- level numeracy skills
  • Strong ability to pay attention to detail.
  • Creative and proactive personality with “can do” approach
  • Exceptional Communication and Interpersonal skills
  • Time flexibility and ability to travel

 

How to Apply
Interested and qualified candidates should:
Click here to apply

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