Customer Service Manager at MTN Nigeria
MTN Nigeria is a subsidiary of the MTN Group, a leading telecommunications provider in Africa. As the first GSM network to initiate a call after the landmark Nigerian GSM auction by the Nigerian Communications Commission in 2001, MTN Nigeria has continued to expand its commercial operations and deliver innovative telecom services nationwide. Job Title: Customer Service Manager Location: Ikeja, Lagos Employment Type: Full Time Qualification: BA/BSc/HND Job Category: Customer Care Position Overview MTN Nigeria is seeking an experienced Customer Service Manager to join its team in Ikeja. This is a full-time, on-site role focused on driving service excellence and improving customer satisfaction across the organization. The successful candidate will lead customer support teams, evaluate and optimize customer interaction processes, and implement improvement strategies to enhance service delivery. The role also involves fostering effective communication with clients and ...